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Frequently Asked Questions

Find answers about choosing the right dash cam, professional installation, shipping, warranty and support.

General

Dash Cams R Us is an Australian dash cam specialist store based in Rowville, Victoria. We stock a wide range of dash cams, accessories and installation options to help drivers find the right setup for their vehicle.

Yes. We stock genuine products from trusted dash cam and accessory brands, including BlackVue, VIOFO, THINKWARE, 70mai, DDPAI, SanDisk and Samsung.

Yes. We stock accessories including hardwire kits, memory cards, CPL filters, batteries, cables, remotes and installation tools. These help you get the most out of your dash cam.

The best dash cam depends on your vehicle, driving habits and what you want to record. Front only cameras are a simple option, front and rear cameras offer more complete coverage, and 3 channel cameras can also record the vehicle interior.

Choosing a Dash Cam

A 1 channel dash cam records the front of your vehicle. A 2 channel dash cam records the front and rear. A 3 channel dash cam usually records the front, rear and inside the cabin.

A front and rear dash cam is a great choice if you want more complete coverage. It can help capture incidents from behind, rear end collisions, car park impacts and other situations that a front only camera may miss.

A 4K dash cam can provide sharper detail, which may help when reviewing number plates, road signs and incident footage. The best option depends on your budget, storage needs and whether you need front only or front and rear recording.

This depends on the camera model, recording quality and how much footage you want to store before older files are overwritten. Higher resolution cameras and front and rear setups generally benefit from higher capacity endurance MicroSD cards.

It is best to use a high endurance or dash cam compatible MicroSD card. Dash cams record continuously, so standard cards may wear out faster or cause recording issues.

Installation FAQs

Yes. Dash Cams R Us offers professional installation through a trusted Australia wide mobile installation network. Installation is available in many metro and selected regional areas.

Add professional installation to your cart with your dash cam. Once your order is processed, your dash cam is shipped to you and your installer is notified. They will then contact you to arrange a suitable time and location.

Yes. Professional installation must be purchased with your dash cam order through Dash Cams R Us.

Yes, in most service areas. Your installer will confirm the best location when they contact you after dispatch.

Professional installation generally includes hardwire installation, safe fuse connection, clean cable concealment, parking mode setup if supported, and a system testing handover.

Parking mode can be set up if your dash cam and accessories support it. Some vehicles or dash cam models may require additional accessories, such as a hardwire kit or battery pack.

Most vehicles can be hardwired, but some vehicles may require additional parts or a different setup depending on the electrical system, fuse access and dash cam model.

If your postcode is outside the current service area, Dash Cams R Us will notify you promptly and help with the next best option.

Yes. Many dash cams can be installed yourself, especially plug in front only cameras. For hardwired, front and rear, or parking mode setups, professional installation is recommended.

You can contact Dash Cams R Us before ordering if you are unsure about coverage, compatibility or the right installation option for your vehicle.

Shipping

Dash Cams R Us ships to locations across Australia.

Standard shipping typically takes between 2 and 7 business days, depending on your location and seasonal demand.

Orders are generally processed and shipped on Mondays, Wednesdays and Fridays, depending on public holidays and current order volume.

Yes. Once your order has been processed, you will receive tracking information by email so you can monitor your delivery.

No. Orders cannot be shipped to PO Boxes or Parcel Collect addresses. A residential or business address is recommended.

Warranty and Returns

Yes. Products sold by Dash Cams R Us come with a manufacturer warranty, which covers defects in materials and workmanship during the applicable warranty period.

Keep your proof of purchase and product serial number. These may be required if you need support from the manufacturer or Dash Cams R Us.

Manufacturer warranty does not usually cover damage caused by misuse, accidents or normal wear and tear.

You can contact Dash Cams R Us at hello@dashcamsrus.com.au for help with warranty questions or product support.

Accessories

A CPL filter helps reduce glare and reflections from the windscreen, which can improve footage clarity in bright conditions.

Parking mode allows compatible dash cams to monitor your vehicle while it is parked. Depending on the camera and setup, it may record when motion or impact is detected.

A hardwire kit is usually needed if you want a cleaner installation and parking mode functionality. It connects the dash cam to your vehicle's fuse box rather than relying on the cigarette lighter socket.

Popular accessories include a high endurance MicroSD card, CPL filter, hardwire kit and battery pack. The right accessories depend on your camera model and how you plan to use it.

Still Need Help Choosing?

Our team can help you compare models, check compatibility and find the right dash cam setup for your vehicle.