Returns Policy

  1. This document (Returns Policy) sets out the terms and conditions upon which Yelhsa  Group Pty Ltd  ABN 93 087 600 431 (trading as Dash Cams R Us) (we, us, our) will accept returns of products purchased from us (Products), via our website  www.dashcamsrus.com.au (Website). The terms you or your refer to the individual, company or other entity placing an order for Products via our Website.
  2. Change of Mind Purchases
    1. Subject to any rights you may have under any applicable law (including the Australian Consumer Law), you are only able to cancel your order as set out in this clause 2.  You may cancel your order for Products without charge, if the Products you have ordered have not yet left our warehouse. If we have shipped the Products to you (including if your order has left our warehouse) or if delivery has taken place, please contact hello@dashcamsrus.com.au to request a refund of any unopened and unused Products within 72 hours of delivery of those Products to you. We will not unreasonably refuse a request for a refund if the Products you wish to return are unused, unopened and undamaged (and you may need to provide evidence of this, such as photographs). We will not refund clearance items for a change of mind. We will notify you by email if we accept a return of the Products in question. You will need to pay for the shipping costs of returning those Products to the return address that we provide. The Products must be returned to us within 30 days of the time of delivery to you, together with proof of purchase.  A refund will be provided once the Products are returned to us and we have verified that the Products are unused, unopened and undamaged.
  3. Missing / Incorrect Products
    1. You must notify us if you are missing any Products within 48 hours of delivery by emailing us at hello@dashcamsrus.com.au. Missing Products will be refunded to you via your method of purchase.
    2. If you placed an order on our Website and have received (via delivery) Products that are not what you ordered, you may contact hello@dashcamsrus.com.au within 48 hours of the time of delivery, to organise a refund or correct replacement Product. The Products must be returned to us within 30 days of the time of delivery to you (together with the original packaging and proof of purchase). Once the incorrect Product is returned to us and we have verified that the incorrect Product is unused and undamaged, we will process a refund or, at your request, we will deliver correct replacement Product at no additional cost to you.
  4. Faulty Products
    1. In addition to any rights you may have under any applicable law (including the Australian Consumer Law), if you placed an order on our Website and have received (via delivery) Products that are faulty, you may contact hello@dashcamsrus.com.au within 72 hours of the time of delivery, to organise a refund or replacement Product. We will process a refund (or, at your request, dispatch replacement Products), as soon as possible after the faulty Products have been returned to us and the validity of the fault is confirmed by us. The Products claimed as faulty on arrival must be returned to us within 30 days of the time of delivery to you, together with proof of purchase.
  5. Damaged Products
    1. If you have taken up the delivery option and Products have been damaged during the delivery process, then you may contact hello@dashcamsrus.com.au within 72 hours of the time of delivery, to organise a refund or replacement Product. We will process a refund (or, at your request, dispatch replacement Products), as soon as possible after the damaged Products have been returned to us and the validity of the damage is confirmed by us. The Products claimed as damaged must be returned to us within 30 days of the time of delivery to you, together with the proof of purchase.  In addition:
      1. we may require photos of the Product/s and/or delivery packaging to assist in our investigation; and
      2. failure to contact us within the above designated time will be deemed to be acceptance by you of the delivery.
  6. General
    1. If, following an investigation as set out in the clauses 4 and 5 above, there is no fault on our part, you will bear all of our reasonable costs associated with the refusal of your refund request and the return of any Products you have ordered.
    2. If the Products have been used or damaged after delivery or if any attempt has been made to alter the Products, we will not offer a refund / replacement Product, except as required by law.
    3. We may also refund any payment you make in the event that there is a confirmed error on our end and/or if you have been incorrectly charged.
    4. If you make a payment online via Shop Pay (a facility powered by Shopify Inc) and Shopify, for whatever reason, identify the payment as fraudulent and Shopify notifies us of this, then we will issue an immediate refund to you and subsequently call you to ask you to place your order again. [https://www.shopify.com/au/legal/terms] 
    5. Any refunds under this Returns Policy will only be made via the payment method that you used to pay for the order. For further information about returns and refunds, please contact hello@dashcamsrus.com.au.
    6. In addition to what has been set out above in this Returns Policy, we will refund, credit or exchange Products in accordance with Australian Consumer Law. References in these Terms to the ‘Australian Consumer Law’ means the Australian Consumer Law as found in Schedule 2 to the Competition and Consumer Act 2010 (Cth)).

 

These Terms were last updated on [2 April 2025].